HealthPay24 Spotlights Patient Payment Solution at Becker's Health IT and Revenue Cycle Conference | EngageSmart

HealthPay24 Spotlights Patient Payment Solution at Becker’s Health IT and Revenue Cycle Conference

Oct 4, 2022

HealthPay24, an EngageSmart “” solution and complete patient payment platform, will showcase new features and benefits of its cloud-based solution at the Becker’s Health IT and Revenue Cycle Conference Oct. 4-7 in Chicago.

More than 60 HealthPay24 providers and their patients have benefited from enhancements to their patient payment solution to date. In February 2022, Deaconess Health System migrated to HealthPay24’s cloud-based platform and has since collected over $8M in pre-service payments, while ensuring a seamless experience for patients.

Hospitals are facing staffing shortages, making collecting and reconciling payments—be they patient-related or not—a major pain point,” said HealthPay24 Head of Product Barbi Elmore. “Our updated patient payment solution makes the collection process simpler and more streamlined from pre-service through post-service, building trust between our providers and their patients.

Patient payment solution features include:

  • Payment plans, discounts, non-recourse loans, financial counseling, and other options to make bill payment more affordable and manageable for patients
  • Estimation tool integrations to allow for pre-service payment collections
  • Flexible payment options like text-to-collect, autopay, IVR, stored card on file, Google Pay, Apple Pay, Venmo, and PayPal
  • Enhanced security benefits

These enhancements empower healthcare providers to maximize self-pay revenue throughout the patient journey. In addition, the patient payment solution automates manual processes with features like electronic push notifications, refunding, reporting, general ledger posting, and payment reconciliation, which enable staff to focus on patient care.

By allowing providers to collect payments during pre-service communications and to post these payments directly back to the accounts receivable, HealthPay24 helps organizations comply with regulations like the New Transparency Rule and the No Surprises Act, while also collecting revenue earlier in the patient journey.

To meet the HealthPay24 team and learn more about the full patient payment solution, stop by booth 1228 at Becker’s Health IT and Revenue Cycle conference. For more information on HealthPay24, visit:

About HealthPay24:
HealthPay24, an EngageSmart solution, offers a full patient payment platform custom-designed to help providers consolidate vendors, reconcile collections, and create trust through consumer engagement. HealthPay24’s patient payment solution manages any consumer transaction from the estimate, payment acceptance, reporting, reconciliation, and posting to a patient’s billing or general ledger. To learn more about HealthPay24, visit

About EngageSmart :
EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. Headquartered in Braintree, Massachusetts, EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud, HealthPay24, and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. As of June 30, 2022, EngageSmart serves more than 89,000 customers in the SMB Solutions segment and more than 3,200 customers in the Enterprise Solutions segment across five core verticals: Health & Wellness, Government, Utilities, Financial Services, and Giving. For more information, visit and follow us on LinkedIn.

Forward-Looking Statements
Certain statements about EngageSmart’s business in this release are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 and are based on current expectations and assumptions that are subject to risks and uncertainties. All statements contained in this news release that do not relate to matters of historical fact should be considered forward-looking statements, and are generally identified by words such as “expect,” “intend,” “anticipate,” “estimate,” “believe,” “future,” “could,” “should,” “plan,” “aim,” and other similar expressions. These forward-looking statements include, but are not limited to, statements regarding the anticipated benefits and use of the InvoiceCloud platform and other statements that are not historical facts. These forward-looking statements are neither promises nor guarantees, but involve risks and uncertainties that may cause actual results and events to differ materially from those contained in the forward-looking statements. Actual results and events could differ materially from those anticipated in these forward-looking statements for many reasons, including, but not limited to, the following: our inability to sustain our rapid growth; failure to manage our infrastructure to support our future growth; our risk management efforts not being effective to prevent fraudulent activities; inability to introduce new features or services successfully or to enhance our solutions; inability to achieve or sustain profitability; failure to adapt and respond effectively to rapidly changing technology, evolving industry standards and regulations and changing business needs, requirements or preferences; real or perceived errors, failures or bugs in our solutions; intense competition; lack of success in establishing, growing or maintaining strategic partnerships; COVID-19 pandemic and its impact on our employees, customers, partners, clients and other key stakeholders; legal and regulatory risks; and technology and intellectual property-related risks, among others. Other important risk factors that could affect the outcome of the events set forth in these statements and that could affect EngageSmart’s operating results and financial condition are discussed in Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2021 and our Form 10-Q for the quarter ended June 30, 2022, as updated by our future filings with the Securities and Exchange Commission. Such statements are based on EngageSmart’s beliefs and assumptions and on information currently available to EngageSmart. EngageSmart disclaims any obligation to publicly update or revise any such forward-looking statements as a result of developments occurring after the date of this document except as required by law.

We disclose information to the public concerning EngageSmart, EngageSmart’s products and services, and other items through a variety of disclosure channels in order to achieve broad, non-exclusionary distribution of information to the public. Some of the information distributed through these disclosure channels may be considered material information. Investors and others are encouraged to review the information we make public in the locations below.* This list may be updated from time to time.

*For information concerning EngageSmart and its products and services, please visit:
*For information provided to the investment community, including news releases, events and presentations, and SEC filings, please visit:
*For information provided to the media, including news releases, please visit:
*For additional information, please follow EngageSmart’s social media accounts:,, and

Media Contact:
Nicole Bestard
Quarter Horse PR

Investor Relations:
Josh Schmidt
EngageSmart, Inc.

Source: EngageSmart