City of Evanston, IL Adds Convenience Options for Utility Billing Customers with InvoiceCloud | EngageSmart

City of Evanston, IL Adds Convenience Options for Utility Billing Customers with InvoiceCloud

Feb 9, 2024

BOSTON and LOOMIS, Calif.—

TruePoint Solutions, leading provider of CIS/billing solutions for utilities, agriculture, and professional services for public agencies today announced that the City of Evanston, IL has enhanced payment options for its customers through the addition of InvoiceCloud, an EngageSmart solution for online bill payment services. InvoiceCloud integrates directly with Evanston’s existing TrueBill utility billing solution.

“We’re committed to providing the best possible service and experience for our customers,” states Vicki Biner, Customer and Meter Services Coordinator at the City of Evanston. “A big factor in that is how we use TrueBill to manage our utility billing – it touches every aspect of our customers’ experience, so it was important to us to adopt a payment component that would integrate tightly with TrueBill and WaterSmart, our customer portal.”

The addition of InvoiceCloud directly aligns with the City’s objectives. More than just a payment processor, InvoiceCloud provides the City with the ability to offer and accept virtually all modern payment options for its utility customers. It also helps drive paperless billing enrollment and allows for recurring payments or single ACH payments. The integration of all three solutions allows for the seamless transfer of data which translates to immediate access to all information for customers and staff.

“We’re proud to work with TruePoint Solutions, an organization equally committed to improving customer experience and providing outstanding customer support,” said Paul Applegate, Vice President, Alliances and Business Development at InvoiceCloud. “Through our fully integrated, joint solution, The City of Evanston can now offer its customers more convenient payment options and an intuitive platform that enables self-service —things that are top priorities for all utilities and their customers.”

“TruePoint Solutions managed the project skillfully, and it progressed quickly and virtually without disruption to our processes,” said Biner. “TruePoint has consistently acted as our partner to ensure that our needs are met and we’re operating efficiently.”

“Across the nation, public agencies are recognizing the benefits of leveraging technology in ensuring that they provide top level service to their customers,” states Don Hunsinger, Founding Member and Senior Product Manager at TruePoint Solutions. “We’re happy to help the City of Evanston with their ongoing commitment to their community by providing and facilitating state-of-the-art technology solutions. Our promise to the City and each of our customers is to provide solutions that keep them operating at their best level.”

 

About The City of Evanston

The City of Evanston is home to approximately 75,000 residents and is located just north of Chicago. Bordering Lake Michigan and home to Northwestern University and Rotary International, Evanston’s unique beauty and character delights visitors and residents of all ages. With a vision to create the most livable city in America, Evanston celebrates the diversity of its opportunities and residents. Learn more at www.cityofevanston.org.

About TruePoint Solutions

TruePoint Solutions is a California-based software and services company, focused exclusively on information technology solutions for local government agencies, water companies, and special districts. The TruePoint Solutions team holds decades of work experience with local government, designing, building, implementing, and supporting complex government applications. This depth of experience has given the TruePoint team keen insight into the needs of the industry. TruePoint Solutions products are fully browser-based and utilize the Microsoft .Net framework. TruePoint is a Microsoft partner and an Esri development partner. Learn more at www.truepointsolutions.com

About InvoiceCloud

InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. To learn more, visit www.InvoiceCloud.com.