InvoiceCloud offers best-in-class digital adoption and makes it easy for our customers to connect digitally with their clients.This empowers clients to find and pay invoices digitally, enroll in paperless billing and autopay, and communicate and pay through multiple channels—all of which improves overall satisfaction and on-time payment rates. Through InvoiceCloud, we empower our customers to drive simplified, streamlined growth.
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Extensive reporting tools make administration, reconciliation, and data mining easier for our customers. Our biller portal is a user-friendly interface for customers that provides features like permission-based accounts for all types of roles, date-range reporting for customer payments, email tracking, scheduled payment reports, paper suppression history, easy reconciliation, full control over our email communication engine and content, and full control over e-payment batches and reporting.
A single platform to manage all communications, including email and SMS, to ensure that end-users pay bills on time. It offers communication strategies and templates to maximize payment conversion and automates communications around the customer experience, including bill reminders, expiring credit cards, enrollment confirmations, and upcoming scheduled payments.
Cloud Store and Cloud Pay
A streamlined checkout process that allows our customers to pay multiple invoices or services in a single check-out. Enables customers to easily accept payments for non-invoiced services.
Email and Text Notifications
Automated email and text notifications are designed based on human behavior to maximize the conversion to digital payments. Beyond reminders of upcoming payments, the client receives confirmation of payments along with a critical notification about their accounts.
Payers have the ability to schedule payments or enroll in AutoPay, which saves them time and creates a better experience. By driving AutoPay adoption, we provide customers with payment visibility and reduced customer service calls.
Omni-Channel Payment Acceptance
Customers have the ability to meet payers where it is easiest for them, securely access billing data, and pay using credit, debit, ACH, and digital wallet methods across our omni-channel customer engagement platform. We enable our customers to provide a consistent customer experience across web, mobile, IVR, point-of-sale screens, CSR interfaces, and partner customer portals.
Full Feature Guest Checkout
Removes the “log-in wall” barrier to adoption by giving payees the ability to enroll in paperless, AutoPay, and other services as part of guest checkout.
Automated Reminders and Notifications
Clients have the ability to sign up for text reminders and add calendar reminders. These added touch points increase the probability of receiving the payment.
“InvoiceCloud’s seamless integration with our core billing system has improved payment efficiencies so much that we save 15 hours a week in time spent on reconciliations. It has made our lives so much easier, and allows us to focus on more strategic priorities.”
– Cheri Schmidt, CFO/Vice-President California Mutual Insurance Company
“After the transition to InvoiceCloud, the City of Escondido saw a 242% increase in self-service payment adoption.”
– Christina Holmes, Director of Finance, City of Escondido
“I can only wish all my projects were as easily implemented and adopted as Invoice Cloud has been. Having Invoice Cloud available to our customers has increased our on-time payments; reduced our need to email the entire year’s statements at tax time; and ensured even our customers who travel frequently have access to their bills and are reminded to make their payments. Thanks to Invoice Cloud handling such a large number of our payments, our customers can reach a customer service representative quicker and we can provide exceptional customer service.”
– Therrie Shumake, Accountant, Forsyth County Water & Sewer